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Game Experience

.400 Summit Suite

The .400 Summit Suite is one of the most exclusive meeting spaces in all of Toronto, offering wide screen televisions, wireless Internet access and state-of the-art audio visual presentation capabilities. It can accommodate up to 300 guests during Toronto Blue Jays home games. The space is also fully convertible into numerous setups for private functions, including full boardroom set up, media set up or dinner set up. For more information, please call (416) 341-1635 or send an email to

Advance Inside Ticket Window - Inside Rogers Centre

During any Toronto Blue Jays home game, guests can upgrade their day-of-game seat or make further ticket inquiries by going to this location on the 100-Level behind Section 127 (Gate 9A). The Advance Ticket Window is available when the gates open until 30 minutes after the game ends.

Batting Practice Schedule

The batting practice schedule is as follows. Please note it is not uncommon for either the Blue Jays or that day's Visiting Team to cancel batting practice. These times are subject to change without notice. Also, please be aware that it is fairly standard for Batting Practice not to be held prior to home games on Saturdays.

Game TimeBlue Jays BP/InfieldGates OpenVisitors BP/Infield
12:37 p.m.10:10 a.m. - 11:10 a.m.11:00 a.m.11:10 a.m. - 12:00 p.m.
1:07 p.m.10:40 a.m. - 11:40 a.m.11:00 a.m.11:40 a.m. - 12:30 p.m.
4:07 p.m.1:40 p.m. - 2:40 p.m.2:00 p.m.2:40 p.m. - 3:30 p.m.
7:07 p.m.4:40 p.m. - 5:40 p.m.5:30 p.m.5:40 p.m. - 6:30 p.m.


The Toronto Blue Jays bullpen is located behind the left field outfield fence. The visitors' bullpen is located behind the right field outfield fence.

Drinking Fountains

Several drinking fountains are located on each level within the stadium.

  • 100-Level: nears sections 107, 115, 125, 137
  • 200-Level: near sections 207, 219, 229, 241
  • 500-Level: near sections 507, 517, 529, 541

Fan Assist

Guests are invited to make use of the Rogers Centre Fan Assist Program if they have an issue in their seating section or a question related to their experience.

Simply send us a text to 647-503-4131 using your mobile phone – please include your issue or question and seating section, row and seat. The process is quick and simple and by using the Fan Assist Program, guests are able to report issues and concerns, ask for information and call for assistance in a discreet and convenient manner.

Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply. Please note, cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.

Field Dimensions

Ever wondered how far a ball has to travel to reach or even clear any part of the outfield fence at Rogers Centre? Here are the distances:

  • Right Field: 328 ft. / 100 m
  • Right Centre Field: 375 ft. / 114 m
  • Centre Field: 400 ft. / 122 m
  • Left Centre Field: 375 ft. / 114 m
  • Left Field: 328 ft. / 100 m

First Aid

First Aid rooms are located on each level near Sections 134, 238 and 539. Guests requiring first aid assistance are urged to contact any member of the Rogers Centre staff or report to one of our Guest Services or First Aid locations. A certified physician and registered nurses are available during all Blue Jays games. Paramedics are also on-site and available during every Blue Jays home games. Please note the opening and staffing of First Aid locations can sometimes depend on ticket sales on different levels of the stadium.

Foul Ball Certificate Program

Guests who are lucky enough to catch or retrieve any foul ball that finds its way into the seating sections of the Rogers Centre can visit any Guest Services location and obtain a Foul Ball Certificate autographed by ACE; this program looks to target our younger guests and provide them with a keepsake from the game to enhance their experience.

Foul Balls, Homerun Ball, and Bats

All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Guests are permitted to keep all foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Blue Jays or visiting team. All bats must be checked- in at a Guest Services location once the game commences. These can then be claimed at the conclusion of the game. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection or possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and or criminal prosecution.

Gates Opening

To provide guests with ample time to enjoy the atmosphere, locate their seats and satisfy any cravings at the Jays Shop or concessions stands, gates will open 90 minutes before the first pitch on any weekday home game. On Saturday and Sunday home games, the gates to Rogers Centre open two hours prior to game-time. Gate times are subject to change. Fans are encouraged to arrive early given the new security measures in place and limit the items they bring to the stadium.

Good Sport Program

The Toronto Blue Jays, in partnership with Budweiser, are pleased to offer fans 19 or older the opportunity to become designated drivers. A designated driver who fills out a pledge form at any of the Budweiser Kiosks located on the concourse, pledging to provide responsible transportation will receive a complimentary soft drink and become eligible for a grand prize draw.

Gratuities & Tips

With the exception of food and beverage and suite host workers, the solicitation and/or acceptance of gratuities in any form is not permitted. Guests are invited to share their appreciation by filling out a Stadium Star Nomination Form, available at any Guest Services location and online at, or by emailing


Unfortunately, there are no lockers available for guests at Rogers Centre. Guests entering the stadium with bats, roller blades, skateboards, etc., will need to check these items at a Guest Services location. Each item will be tagged and a claim check ticket will be provided to the guest. The Toronto Blue Jays and Rogers Centre are not responsible for any missing, lost, stolen or damage to items while checked.

Lost & Found

Guests who lose an item during a Blue Jays game should visit any Guest Services location to check if the item has been returned. Guests can also contact our Lost & Found department at (416) 341-3060. Lost items are held for approximately three months before they are donated to local charities.

Lost or Stolen Tickets

Lost or stolen tickets/cards can be replaced by coming to the Rogers Centre Gate 9 Box Office or contacting the Blue Jays ticket office at 416-341-1234. Tickets/cards can only be reprinted with authorization from the ticket purchaser officially listed on the account. For stolen tickets/cards, it is the responsibility of the guest to report it to their nearest police station - obtain an occurrence number, badge number of the officer who received the report, telephone number of the police station and division number. This information must be provided to the ticket office. Once a ticket/card has been reissued, the original ticket becomes null and void. A Service charge of $10.00 will apply on all reprinted tickets/cards. All reprinted tickets/cards will be available on the day of the game only and must be picked up in person at the Rogers Centre Gate 9 Box Office "Will Call" Window.

Nut Allergies

The Toronto Blue Jays are pleased to offer a peanut/nut-reduced seating area at certain games throughout the season. During these games we will be offering a limited number of seats in a designated peanut/nut-reduced seating area at Rogers Centre (the "Peanut/Nut-Reduced Zone").

Peanuts and other nuts will not be allowed in a reserved area for these games. Tickets for seating in the Peanut/Nut-Reduced Zone are reserved for individuals with peanut and nut allergies and their families only. The Toronto Blue Jays reserve the right to request a doctor's note.

All persons who will be seated in the Peanut/Nut-Reduced Zone will be required to sign a waiver before entering Rogers Centre (persons under the age of eighteen must have the waiver signed by their parent or other legal guardian).

Peanuts and nuts will not be allowed in Section 204 on the selected games and this seating area will be cleaned and checked prior to the opening of Rogers Centre's gates for these games.

A special ticket pick-up desk will be available outside of the John Street Terrace, to the right of Gate 1 exclusively for persons sitting in the Peanut/Nut-Reduced Zone. Fans will require photographic identification in order to pick up their tickets.

For the least peanut/nut-exposed path to the seating area, guests will be asked to enter Rogers Centre through the entrance located at the John Street Terrace, to the right of Gate 1.

The fixed concession stand closest to Section 204 will not be selling peanuts, nuts or peanut/nut-based products for these games.

Additional staff will be assigned to the area surrounding the Peanut/Nut-Reduced Zone for these games, in order to help prevent fans from bringing peanut or nut-based products into the Peanut/Nut-Reduced Zone.

Emergency personnel will be available near the Peanut/Nut-Reduced Zone.


For more information »

Police Officers

During every Blue Jays home game and most Rogers Centre events, the building employs a number of police officers to patrol Rogers Centre and assist our staff. If you have an emergency, please notify the nearest Rogers Centre employee immediately.

Postponed Games

In the event that a Blue Jays home game is postponed, tickets will be honoured for the rescheduled date. Exact stipulations may vary and will be communicated to applicable ticketholders.


There are eight ramps located throughout Rogers Centre that allow for access to and from entrance and exit ways, and the 100, 200 and 500-Levels. Access to different levels can be limited based on seat location as printed on guests' tickets.


The Toronto Blue Jays and Rogers Centre are committed to proactive environmental practices that benefit the venue, our guests and the community at large. Investing capital resources in constructive strategies, Rogers Centre leads by example within the sports and entertainment venue industry. Our management team continually monitors and evaluates the venues practices, ensuring that every opportunity to be environmentally conscious is investigated and implemented whenever possible. From our energy conservation program to our multilayered recycling efforts and the in-stadium call to action for guests, Rogers Centre is working with all partners to lead the way in positive environmental practices.

We provide our guest with a "Crack & Go" beer can service. Throughout the 100, 200 and 500-Level concourses guests are encouraged to use the beer can recycling units to deposit their empty beer cans. Recycling beer cans in these units means that they do not end up in a landfill. Rogers Centre also provides large, black plastic recycling containers in the shape of a plastic pop/soda bottle. These are also located throughout the 100, 200 and 500-Level concourses.

Any guests seeking further information regarding the recycling and energy conservation initiatives taking place at Rogers Centre are encouraged to visit and access the 'Environment' page.

Roof - Opening & Closing

The decision for the roof to be opened or closed during Blue Jays games is dependent upon information obtained from several weather service sources. If the game begins with the roof open, the roof can be closed at any time if climatic conditions warrant. If the game begins with the roof closed, it may still be opened before the end of the sixth inning if the Umpire Crew Chief and Blue Jays officials agree the weather has turned in a way that will ensure fan comfort and enjoyment. The Blue Jays strive to make Rogers Centre an "outdoor" facility by having the roof open as often as possible. However, the comfort of our guests is a high priority and is always taken into consideration.

Below are some of the factors taken into consideration before reaching a decision to close the roof at Rogers Centre:

  • Forecast temperatures will be below 10 degrees C
  • Winds will be in excess of 64km/h - 10 min. average wind speed (Design condition)
  • Past experiences have demonstrated that fan comfort may be effected by temperatures between 10 and 15 degrees C - therefore forecasted temperatures at the start and end of game will be factored into the decision
  • Winds above 20 km/h will also have a cooling effect reducing temperatures below our 10 to 15-degree threshold
  • The risk of rain is great (i.e: >75%)


Payphones are located at these convenient locations around Rogers Centre:

  • 100-Level: near Sections 107, 114, 117, 123, 126, 129, 135, 136
  • 200-Level: near Sections 208, 210, 217, 221, 227, 231, 239
  • 500-Level: near Sections 508, 517, 522, 531, 539

Ticket Re-Sellers

To ensure the admittance of all guests and the legitimacy of their tickets, the Toronto Blue Jays encourage everyone to purchase tickets directly from the Toronto Blue Jays and other primary points of sale (Ticketmaster) and not to patronize ticket re-sellers. The Blue Jays, along with their guests, are challenged during each event with these illegal ticket re-sellers outside the stadium. However, is it up to the Toronto Police Service to monitor and charge these individuals for their conduct.

Ticket Scanning

For each home game, the Toronto Blue Jays use a bar-code scanning system for tickets of guests entering Rogers Centre. Ticket scanning provides the Toronto Blue Jays quick and accurate attendance figures, helps us to track giveaway quantities at the gates, and controls fraudulent, duplicate, or invalid tickets from entering Rogers Centre.

U.S. Currency

U.S. currency is accepted at the Jays Shop Stadium Edition and all official merchandise locations. All concession stands accept U.S. currency. Currency conversion will only be from a result of a sales transaction.

Video Display Board Messages

Celebrate your special occasion and support Jays Care Foundation! Fans can reserve a Birthday, Anniversary or Special Welcome greeting to be displayed on the Video Board during their selected Blue Jays home game by making a $100 donation to Jays Care. For more information or to book your greeting, call (416) 341-1020 or visit All requests are subject to availability.

Learn More


Washrooms are located in convenient locations on the concourses of each seating level. There are 73 washrooms available on the five levels of Rogers Centre - 30 for men, 34 for women and 9 family/accessible washrooms.