Who? What? When? Where? Why? and How?
Q: When are your auctions?
A: We have two (2) silent auctions each day of the Winter Warm-Up as well as two (2) live auctions each day.
For a list of auction items, please refer to the Schedule of Events.
Q: If I win an auction item, how do I pay and redeem my item(s)?
A: You pay and take your item(s) with you at the close of each auction.
Q: How do I know that my auction item(s) are legitimate?
A: Each item comes with a Donation Acknowledgement from Cardinals Care.
Q: What is an autograph ticket?
A: Some players require a specific donation to Cardinals Care, so an autograph ticket guarantees fans the opportunity to obtain a player's autograph.
Q: How can I purchase an autograph ticket?
A: All autograph tickets will be sold online beginning Monday, January 6 at 9 a.m. through Wednesday, January 15 at 5:00 p.m. Any autograph tickets that do not sell out online will be available for sale at the Winter Warm-Up.
***Please note: There will be no "Early Bird" pre-sale at the hotel.***
Q: Are there limits on the number of tickets a fan can purchase?
A: Yes, for limits on specific players, please refer to the Autograph Donation List. (available in mid to late December)
Q: How much do tickets cost?
A: Donation amounts vary from player to player. Please refer to the Autograph Donation List. (available in mid to late December)
Q: Do all player autographs require a ticket?
A: No, many players sign autographs free of charge throughout the weekend.
Q: Why is a donation required for some players?
A: Winter Warm-Up is the largest fundraising effort organized by Cardinals Care. All proceeds benefit Redbird Rookies and charitable grants to community groups who help kids.
Q: What items can I bring to get signed?
A: Most players will sign items including but not limited to baseballs, photos, posters, bats, gloves, jerseys, seat backs, hats, helmets, and bases. Please note that some players' autographs are restricted to baseballs and photos only. Please check the Autograph Donation List (available in mid to late December) for a full list of the Cardinals players who will be signing autographs at the Warm-Up and their individual terms and conditions.
Q: How many items can I bring to get signed?
A: Autographs are limited to one item per person per player.
Q: Can I take photos with the players?
A: Due to the time restrictions and number of fans who want autographs, posed photos with the players are prohibited.
Q: How do I know when certain players will be signing?
A: Please refer to the Autograph Donation List or Daily Schedules, which will be made available in early January.
Q: How long do most players sign?
A: Typically on one day for one or two straight hours.
Q: Are autograph tickets transferable?
A: Once tickets are picked-up by the original purchaser, they are fully transferable.
Q: Where can I pick-up my tickets?
A: Tickets will be held for pick-up at Will Call at the event. Upon entrance in the main/front doors of the Hyatt Regency St. Louis at The Arch on Chestnut Street, go to your right and you will see the Will Call area. You must present a photo ID matching the name on the original order or the e-mail confirmation received at the time of order to pick-up your purchase.
* Please note that will call pick-up on Saturday, January 19th, from 8:30 a.m. to noon is located in the main lobby of the Bank of America building on 4th Street, directly across the street from the Hyatt Regency St. Louis at The Arch.
Q: When and where can I get in line for autographs?
A: All tickets are numbered. All player autograph sessions will be in the Grand Ballroom on Level 4.
Q: What if I miss a player's signing time?
A: It is strongly recommended that all attempts be made to attend desired autograph signing times. All tickets are non-refundable. If the signing time is missed, the opportunity is lost.
Q: What happens if I have a ticket for a player who doesn't attend the event?
A: You will be given the option to offer the original donation to Cardinals Care or request a full refund.
Q: What kind of things are in the Cardinals Care store?
A: All kinds of hidden treasures! You can find things like; discounted hats, game used jerseys, toys and grab-bags full of goodies. The Cardinals Care store is not a vendor; things that are purchased here will be a contribution to the charitable event.
Q: What are the hours of the store?
A: The Cardinals Care store will be open during the duration of the Winter Warm Up.
Q: Is a pass required for entry?
A: Yes, all fans must prominently display their pass for entry every day of the event.
Q: Where can I purchase a pass?
A: Beginning on Friday, Nov. 29, WWU Passes can be purchased:
WWU Passes can also be purchased at the event at the Autograph and Admission Sales table on Floor 2.
Q: How much do passes cost?
A: Winter Warm-Up prices are listed below.
*Members of the military, police and fire departments with an active ID will receive one free adult pass which must be obtained in person at the Busch Stadium Official Cardinals Team Store (starting November 29 - January 15) or at the Winter Warm-Up.
Q: If I purchase online, how will I receive my passes?
A: All passes purchased by Sunday, December 15, 2013 will be received in the mail by December 25, 2013. Passes purchased December 16th - January 5th will be received by January 15th. Passes purchased January 6th - January 15th will be held at Will Call for pick-up. All passes purchased online will be mailed to the billing/shipping address of the purchaser. Please refer to the question below for Will Call hours and locations.
Q: Where is Will Call and what are the hours of operation?
A: Upon entrance in the main/front doors of the Hyatt Regency St. Louis at The Arch on Chestnut Street, go to your right and you will see the Will Call area. You must present a photo ID matching the name on the original order to pick-up your purchase.
Q: Where is the event located?
A: The Winter Warm-Up is hosted on the second and fourth levels of the Hyatt Regency St. Louis at The Arch, 315 Chestnut Street, St. Louis, Missouri 63102.
Q: Are outside food and beverages permitted?
A: Outside food and beverage are not allowed in hotel meeting spaces and public areas. However, there will be food available for purchase at the Winter Warm-Up. Here is a quick look at the menu. Prices and menu items may slightly vary.
Q: Can I bring a camera?
A: Both still and video cameras are allowed, as long as they do not interfere with other fans, players, or staff. No photos or footage may be reproduced unless given permission by the Cardinals.
Q: Are tours of Busch Stadium available during the Winter Warm-Up?
A: Yes. Guided tours of Busch Stadium will be offered during the 2013 Winter Warm-Up each day from 10am-2pm; and will be offered every half-hour. These tours will be offered at the regular tour prices BUT will include the Cardinals Clubhouse*. Tickets can be purchased now at cardinals.com/tours. A portion of the proceeds will benefit Cardinals Care.
*The Winter Warm-Up is the only time each year that the Cardinals Clubhouse is available for tours.