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TICKET EXCHANGE PROGRAM

A benefit of being a Mets Ticket Holder is the opportunity to exchange future and unused games. The following highlights important policies from our 2015 Ticket Exchange Program:


FUTURE GAME GUIDELINES:

  • Available at the Advance Ticket Windows outside Citi Field and on Field Level concourse, or online via your My Mets Ticket account and by mail only to: New York Mets, Citi Field (120-01 Roosevelt Ave), Flushing, NY 11368 - Attn: Ticket Services
  • Via your My Mets Tickets account, to exchange future game tickets, you must forward your tickets to ticket_exchanges@nymets.com
  • Only tickets from the original season or plan package may be exchanged
  • All exchange requests are subject to availability and dates and guidelines are subject to change
  • There is no limit to the number of future game exchanges you may transact
  • Tickets for exchange may be limited for certain games based on availability
  • Once a game is exchanged, the tickets may not be exchanged again
  • Future game exchanges must be submitted at least 48 hours prior to the start of the game
  • There is a maximum of six (6) tickets per game per exchange transaction
  • Tickets may only be exchanged at a one-to-one ratio
  • Tickets need to be returned in order to process and reissue the new tickets
  • Ticket Plan must be paid in full and may not have a balance due to take advantage of program
  • Game Categories (Marquee, Premium, Classic, Value, Super Value - click here for schedule)
  • If tickets are exchanged for tickets in the same game category, there will be no charge
  • If tickets are exchanged for tickets in a higher game category, the customer will be responsible for paying the difference
  • If tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference and a credit will not be added to the account
  • You may exchange a Marquee game for a different Marquee Game
  • You cannot exchange a non-Marquee ticket for a Marquee game
  • Seating Categories
  • Tickets will be exchanged for tickets in the same seating category
  • If tickets are not available in the original seating category, exchanged tickets will be placed in the next available lower priced seating category
  • If tickets are exchanged for tickets in a higher priced seating category, the customer will be responsible for paying the difference
  • If tickets are exchanged for tickets in a lesser priced seating category, the customer will not be refunded the difference and a credit will not be added to the account
  • Hyundai Club tickets can be exchanged for Hyundai Club tickets to a new game.
  • If you do not have a Hyundai Club ticket, you cannot exchange for a ticket into the Hyundai Club

HOW TO EXCHANGE YOUR "FUTURE" GAME TICKETS VIA YOUR MY METS TICKET ACCOUNT

  • To access your account, go to Mets.com 'Click on Tickets' Scroll to My Mets Tickets
  • Enter your account number and password
  • If you have forgotten your password, please click the button to reset your password, and a new password will be emailed to the email address on file for your account
  • On the "My Ticket Inventory" tab, add ticket_exchanges@nymets.com as a "New Friend" in your My Tickets Account. You will only need to do this for your first exchange
  • Select "Forward Tickets" from the "Ticket Action" dropdown menu
  • Select the eligible tickets you wish to exchange
  • After your tickets have been selected, click ticket_exchanges@nymets.com from the "Your Friend" column as the recipient for these tickets
  • On the review screen, in the "Note to your friend(s)" field, enter the game date(s) for the game(s) in which you are looking to exchange into
  • Click "Forward Tickets". Your exchange will be processed in two (2) business days. Your new tickets will be emailed to the email address on file

PAST GAME GUIDELINES:

  • Available at the Advance Ticket Windows outside Citi Field and on Field Level concourse and by mail only to: New York Mets, Citi Field (120-01 Roosevelt Ave), Flushing, NY 11368 - Attn: Ticket Services
  • All exchange requests are subject to availability and dates and guidelines are subject to change
  • Only tickets from the original season or plan package can be exchanged
  • There is a maximum of six (6) tickets per game per exchange transaction
  • Tickets may only be exchanged at a one-to-one ratio
  • Hard tickets need to be returned in order to process and reissue the new tickets
  • Tickets may only be exchanged once the game has been played; once a game is exchanged, the tickets may not be exchanged again
  • The last game available for which you may exchange a past/unused game ticket is August 31, 2015
  • Ticket Plan must be paid in full and may not have a balance due remaining to take advantage of program
  • Unused tickets must be received by the Ticket Office no later than 48 hours prior to the new game date
  • Unused parking passes are not eligible to be exchanged
  • Game Categories (Marquee, Premium, Classic, Value, Super Value - click here for schedule) )
  • If unused tickets are exchanged for tickets in the same game category, there will be no charge
  • If unused tickets are exchanged for tickets in a higher game category, the customer will be responsible for paying the difference
  • If unused tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference
  • Tickets cannot be exchanged for Marquee or Premium games
  • Seating Categories
  • Unused tickets will be exchanged for tickets in the same seating category
  • If tickets are not available in the original seating category, exchanged tickets will be placed in the next available lower priced seating category
  • Hyundai Club tickets from a past game cannot be exchanged for Hyundai Club tickets to a new game. A different seating category will be assigned
  • You cannot exchange an unused ticket for a Hyundai Club ticket